Privacy Policy

Last Updated: January 1, 2026

At DigitalGame Expo, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, attend our events, or engage with our services.

1. Information We Collect

We collect several types of information from and about users of our website and event attendees, including:

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you register for our events, subscribe to our newsletter, fill out contact forms, or otherwise communicate with us. This may include:

  • Full name and contact details (email address, phone number, postal address)
  • Professional information (company name, job title, industry)
  • Payment and billing information for event registrations
  • Demographic information (age, gender, location)
  • Account credentials (username, password)
  • Communication preferences and interests

1.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

  • IP address and geolocation data
  • Browser type and version
  • Operating system and device information
  • Pages visited, time spent on pages, and navigation patterns
  • Referring website addresses
  • Click-through and download activity

1.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience, analyze site usage, and assist in our marketing efforts. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Event Management: Processing registrations, managing attendance, and communicating event details and updates
  • Service Delivery: Providing requested information, services, and support
  • Communication: Sending newsletters, promotional materials, and important updates about our events and services
  • Personalization: Customizing your experience based on your preferences and interests
  • Analytics: Understanding how visitors use our website to improve functionality and content
  • Marketing: Developing and displaying targeted advertising and promotional content
  • Security: Protecting against fraud, unauthorized access, and other security threats
  • Legal Compliance: Fulfilling legal obligations and enforcing our terms and policies

3. Information Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, including payment processors, email service providers, analytics providers, and event management platforms. These providers are contractually obligated to protect your information and use it only for specified purposes.

3.2 Business Partners

With your consent, we may share information with event sponsors, exhibitors, and partners who may offer products or services that might interest you. You can opt out of such sharing at any time.

3.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission using SSL/TLS protocols
  • Secure server infrastructure with firewall protection
  • Regular security assessments and vulnerability testing
  • Access controls limiting employee access to personal information
  • Regular data backups and disaster recovery procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

5.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

5.2 Correction and Update

You can request correction of inaccurate or incomplete personal information we maintain about you.

5.3 Deletion

You may request deletion of your personal information, subject to certain legal exceptions and retention requirements.

5.4 Opt-Out

You can opt out of receiving marketing communications from us by following the unsubscribe instructions in our emails or contacting us directly.

5.5 Data Processing Restrictions

You may request restrictions on how we process your personal information in certain circumstances.

5.6 Objection

You have the right to object to our processing of your personal information for direct marketing purposes or based on legitimate interests.

To exercise any of these rights, please contact us using the information provided in the Contact section below.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

  • The nature and sensitivity of the information
  • The purposes for which we collected it
  • Legal and regulatory requirements
  • Our legitimate business interests

When information is no longer needed, we securely delete or anonymize it in accordance with our data retention policies.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those of your country. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

8. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information promptly.

9. Third-Party Links

Our website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

DigitalGame Expo

28 Cyber St, Brisbane QLD 4000, Australia

Email: [email protected]

Phone: +61 7 3556 2291

We will respond to your inquiry within a reasonable timeframe.

12. Consent

By using our website and services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.